About the Role
Role details below.
Responsibilities
- Design success for a portfolio of enterprise and strategic customers throughout their lifecycle, from onboarding/implementation through upsell and renewal.
- Guide customers to reach their business objectives and operational goals using the SecurityScorecard platform.
- Lead strategic conversations with customers to align the platform as a solution to their business challenges and goals with the intent to renew and expand the partnership.
- Serve as a confident subject matter expert on the SecurityScorecard platform and the cybersecurity and third-party risk management industries.
- Manage the gross and net retention of your portfolio, including forecasting, collaborating with regional account teams, and efficient execution.
- Work with CS and Sales VPs to continuously improve the customer journey and develop tools and templates to ensure best practices are employed by the CSM team.
- Support fellow CSMs in solving new challenges across customers.
- Model world class customer care and be an advocate for the voice of the customer in product and services design and deployment.
Requirements
- Bachelor's degree
- 3+ years of experience supporting B2B customers in a SaaS organization as a customer success manager, technical account manager or similar customer-facing role.
- Knowledge of the tenets of Third Party Risk Management programs and cybersecurity domain experience
- Experience working with C-level Executives that includes meetings, high level presentations, and collaborative discussions.
Nice to Have
- Experience navigating large enterprise organizations
- Demonstrated success developing strong customer relationships
- Proven success in new customer kickoffs, ensuring renewals, and expanding annual recurring revenue (ARR) through up-selling, and cross-selling current clients
Benefits
- Competitive salary
- Stock options
- Health benefits
- unlimited PTO
- parental leave
- tuition reimbursements
- and much more!
Compensation
Competitive salary, stock options, Health benefits, unlimited PTO, parental leave, tuition reimbursements, and much more!. Equity: Stock options
Work Arrangement
Remote (Country)
