Deel is looking for a Customer Success Manager, PEO. You'll be the face and voice of Deel for our clients, building genuine and durable customer relationships while converting them into opportunities for long-term revenue growth. You will serve as a trusted advisor and internal advocate for clients.
What You'll Do
- Manage a high volume of small spend accounts in either our SMB/MM or ENT segments.
- Identify and flag risks that will lead to customer churn.
- Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
- Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
- Provide a high-quality experience to customers on a day-to-day basis.
- Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
- Drive adoption of platform features that will lead to a better customer experience and better retention.
What We're Looking For
- 2+ years of experience.
- Ability to work occasional shifts aligned with EMEA business hours to support global operations.
- A past history of elite performance.
- Previous experience advising customers (e.g., CS experience or advisory roles like consulting).
- A strong desire to be in the technology space.
- A relationship builder who remains calm and collected when facing crisis or criticism.
- Quantitatively inclined and data savvy, able to draw insightful conclusions from complex data sets.
- A reliable, motivated self-starter with a passionate growth mentality.
- A solid track record of achievement (e.g., success in a top-tier company, quantifiable business impact).
- A strong analytical foundation with the ability to manipulate and synthesize data.
- Curious by nature and interested in making an impact.
Nice to Have
- Strong preference for experience with Professional Employer Organizations and managing related HR, payroll, and compliance functions.
Benefits & Compensation
- Stock grant opportunities dependent on your role, employment status and location.
- Additional perks and benefits based on your employment status and country.
- The flexibility of remote work, including optional WeWork access.
Work Mode
This role operates on a global remote work model.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
