Deel is looking for a Customer Success Manager, PEO. You'll be the face and voice of Deel for our clients, building genuine and durable customer relationships while converting them into opportunities for long-term revenue growth. You will serve as a trusted advisor and internal advocate for clients.

What You'll Do

Manage a high volume of small spend accounts in either our SMB/MM or ENT segments.
Identify and flag risks that will lead to customer churn.
Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
Provide a high-quality experience to customers on a day-to-day basis.
Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
Drive adoption of platform features that will lead to a better customer experience and better retention.

What We're Looking For

2+ years of experience.
Ability to work occasional shifts aligned with EMEA business hours to support global operations.
A past history of elite performance.
Previous experience advising customers (e.g., CS experience or advisory roles like consulting).
A strong desire to be in the technology space.
A relationship builder who remains calm and collected when facing crisis or criticism.
Quantitatively inclined and data savvy, able to draw insightful conclusions from complex data sets.
A reliable, motivated self-starter with a passionate growth mentality.
A solid track record of achievement (e.g., success in a top-tier company, quantifiable business impact).
A strong analytical foundation with the ability to manipulate and synthesize data.
Curious by nature and interested in making an impact.

Nice to Have

Strong preference for experience with Professional Employer Organizations and managing related HR, payroll, and compliance functions.

Benefits & Compensation

Stock grant opportunities dependent on your role, employment status and location.
Additional perks and benefits based on your employment status and country.
The flexibility of remote work, including optional WeWork access.

Work Mode

This role operates on a global remote work model.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.