Datadog is looking for a Customer Success Manager to proactively drive new product attachment and build strong relationships across our existing customer base. You’ll advocate for the customer internally and focus on a positive customer experience, following a well-defined methodology to identify customer needs and convey Datadog's value.
What You'll Do
- Partner with the sales team to ensure a smooth transition and onboarding experience.
- Proactively build relationships with customers to create mutual trust.
- Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts.
- Act as an advisor to customers to ensure they’re leveraging the Datadog solution effectively.
- Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates.
- Collaborate cross-functionally across internal Datadog teams, including Support, Product, Finance, and Legal.
What We're Looking For
- A strong communicator with excellent attention to detail.
- Fluency in the Spanish language.
- Experience within Spain/Iberia markets.
- Motivated by building long-term and long-lasting relationships.
- Driven by the opportunity to make a visible impact with your work.
- Customer-minded, always aiming to provide the most value possible.
- Excited by working in an ever-evolving and fluid solution-focused environment.
- Experience in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross-sell activities.
Benefits & Compensation
- Best-in-breed onboarding.
- Sales training in MEDDIC and Command of the Message.
- An inclusive company culture and the opportunity to join our Community Guilds.
- Intra-departmental mentor and buddy program for in-house networking.
- Continuous professional development, product training, and career pathing.
- New hire stock equity (RSU) and an employee stock purchase plan (ESPP).
- Generous global benefits.
Work Mode
This role operates on a hybrid schedule. We place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table.
