Adyen is looking for a Customer Success Manager, North America to manage the interaction between all stakeholder groups and ensure customer success. As a trusted advisor, you will use your expertise to assist our clients daily in maximizing all that Duetto products have to offer, working closely with hotels, chains, and partners across North America to strengthen relationships, improve product utilization, and identify opportunities for growth and retention.
What You'll Do
- Build and maintain strong relationships with hotel clients across North America.
- Act as the primary point of contact for assigned accounts, driving revenue expansion, renewals, and minimizing churn.
- Ensure customers achieve measurable ROI through product adoption and optimization.
- Develop deep business and technical knowledge of Duetto’s pricing and revenue optimization solutions.
- Analyze data and market trends, providing clients with recommendations that align with their revenue strategy.
- Manage all post-sales activities for assigned accounts, including onboarding, personalized training, and escalations.
- Conduct remote and onsite meetings to drive adoption and maximize client value.
- Resolve business issues related to system configuration, monitoring, and best practices.
- Partner with Sales and Marketing to support growth through account insights, training, and market expertise.
- Serve as the voice of the customer, sharing feedback with internal teams to improve product and service.
- Keep customer information up to date in Salesforce and run reporting/analytics in Tableau.
- Contribute to a positive, productive environment within the Customer Success team.
- Support knowledge sharing and collaboration across departments.
What We're Looking For
- 3+ years’ experience in Hospitality Revenue Management.
- Proven track record in a customer-facing role (Customer Success, Account Management, or Consulting), ideally in hospitality technology or SaaS.
- Strong understanding of hotel KPIs (RevPAR, ADR, RGI, ARI, MPI) and RMS systems.
- Proficiency in Duetto solutions (preferred) or comparable revenue management tools.
- Strong relationship-building, analytical, and communication skills.
- Ability to travel regionally within North America (25–40%).
Nice to Have
- Prior SaaS platform experience in hospitality technology.
- Knowledge of North America hospitality market dynamics and distribution landscape.
- Familiarity with CRM tools (Salesforce, Oracle, etc.).
Technical Stack
- Duetto solutions
- Salesforce
- Tableau
Team & Environment
You will be part of the Customer Success team and contribute to a positive, productive environment. We pride ourselves on our customers’ success!
Work Mode
This is a local-country role based in North America, USA.
