About the Role

Role details below.

Own a portfolio of accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
Deliver customer training and education on the DoiT console
Build deep and healthy relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions to their business goals
Identify risk utilizing health scores, product usage, and customer sentiment and create mitigation plans in collaboration with DoiT Account Managers, Technical Account Managers, and leadership
Evaluate and analyze customer needs and share information with the DoiT organization and your manager
Build trust and transparency with customers and act as a customer advocate (operate as the “voice of the customer”)
Escalate problems and customer feedback more generally, to the engineering team, product managers, and other departments
Maintain a detailed understanding of DoiT’s products and services and customer use cases to advise customers on how to leverage Doit solutions more effectively

2+ years of experience in Customer Success in a B2B SaaS Company
1-2 years of experience with a public cloud platform like GCP, AWS, or Azure
Experience driving success plans and achieving customer targets/goals/objectives
Exceptional ability to communicate and foster positive business relationships with our customers and team members
Demonstrated the ability to learn new technologies and products quickly, and understand how customers use them to drive strategic success
A proven track record of creative problem solving on internal and customer-facing issues
Accountability and personal organization is a must
Highly motivated team player with a positive outlook and a can-do attitude, preferably with a great sense of humor
Curiosity and self-motivation to learn and develop professional competencies
Be fluent in English to a professional degree (verbal and written)

doitintl is hiring a Customer Success Manager, North America