Janes is hiring a Customer Success Manager - NATO

A global defense intelligence provider empowers military, government, and security leaders with actionable insights in an increasingly complex international landscape. Our trusted information platforms transform overwhelming data into clear, strategic intelligence. Job Purpose: An exciting opportunity has emerged for a dedicated Customer Success Manager & Trainer to join the NATO Team, driving advisory services and expanding intelligence environments. We seek a highly motivated professional comfortable enhancing data-driven OSINT intelligence products and training for NATO operations, planning, and intelligence domains. The incumbent will serve as a critical component of NATO Customer Success, facilitating liaison and training, identifying intelligence requirements, solutions, and administrative support to strengthen the NATO-organizational relationship. The primary objective is supporting the NATO security environment through direct stakeholder engagement, outreach, coordination, training, exercises, intelligence support, and internal progress reporting. Note: This role can be performed remotely within the Netherlands or on a hybrid basis. Contribution Expectations: • Analyze complex problem sets within the NATO operating environment • Bring military, defense, digital, and intelligence experience • Possess a robust network for engaging NATO stakeholders • Collaborate with business development, sales, and marketing teams • Demonstrate intelligence tools' capabilities • Provide administrative support and team collaboration Ideal Skills and Experience: • Customer Success experience in defense and security sectors • Structured thinking and training expertise • Previous interaction with military and intelligence partners • Understanding of NATO and national security challenges • Strong communication skills • Diplomatic and discrete • NATO Security Clearance advantageous • Frequent travel required • Citizen of NATO nations • Language skills a bonus • Technology-driven approach • Remote work experience Benefits: • 27 days annual leave • Wellness leave • Study/volunteer/reserve forces leave • Monthly medical allowance • Pension scheme • LinkedIn Learning access Organizational Culture: We provide a supportive, dynamic environment encouraging personal and professional growth. We are an inclusive employer committed to equal opportunities, supporting flexible working arrangements, and valuing diverse perspectives.