Vanta is hiring a Customer Success Manager, Mid Market, Central Region

At Vanta, our mission is to help businesses earn and prove trust. We empower companies to practice better security and prove it with ease. We are looking for a Customer Success Manager for our Mid Market segment in the Central Region. You will guide customers through their security and compliance journeys with Vanta's specialized solutions, playing a pivotal role in customer retention and health of your book of business by being the voice of Vanta and driving customers toward their goals.

What You'll Do

• Lead all post-sales activities for Vanta’s upmarket customers through onboarding, implementation, product expertise, renewal, and identification of upsell opportunities.
• Carry a book of business of ~50 customers ranging from 401 to 2000 employee accounts.
• Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
• Act as the voice of the customer within Vanta.
• Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
• Become a product expert on Vanta and how our platform can improve security posture through compliance offerings, Trust Reports, and Risk Management solutions.
• Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform.
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors to drive renewals, expansion, and advocacy.
• Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer.
• Work cross-functionally to resolve customer business issues and work toward mutual goals.

What We're Looking For

• 4+ years of experience in Customer Success at a SaaS company.
• Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships.
• Proven track record of providing top-notch account management through Quarterly Business Reviews, Health Check-Ins, and executive summaries.
• Ability to be nimble and agile in an environment where shifting priorities should be expected.
• Clear and thoughtful communication skills, with strong critical thinking ability.
• High empathy for customers, with a proven track record of long-term customer retention.
• Experience hitting retention targets and creating happy, healthy customers.
• Technical competency to understand Vanta’s software and build great relationships with highly technical customers.
• Stellar problem-solving skills, and an enthusiasm for making a large impact early on at a startup.

Nice to Have

• Experience working in the security or compliance industry.

Benefits & Compensation

• Industry-competitive compensation.
• 100% covered medical, dental, and vision benefits with dependents coverage.
• 16 weeks fully-paid parental Leave for all new parents.
• Health & wellness and remote workplace stipends.
• Family planning benefits through Carrot Fertility.
• 401(k) matching.
• Flexible work hours and location.
• Open PTO policy.
• 11 paid holidays in the US.
• Offices in SF, NYC, Dublin, and Sydney.

Work Mode

This is a remote position based in the US.

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class.