About the Role
This role is responsible for guiding enterprise customers to achieve their operational goals using the platform, ensuring high satisfaction, retention, and expansion opportunities through trusted advisory and success planning.
Responsibilities
- Serve as the primary point of contact for enterprise customers in the region
- Develop and execute customer success plans aligned with business objectives
- Monitor product usage and adoption metrics to identify risks and opportunities
- Conduct regular business reviews to assess progress and value delivery
- Collaborate with support and professional services to resolve critical issues
- Identify expansion potential and coordinate with sales teams
- Advocate for customer needs internally to influence product direction
- Onboard new clients with structured implementation guidance
- Deliver best practice recommendations based on industry experience
- Track and report on customer health scores and renewal readiness
- Manage stakeholder relationships across technical and executive levels
- Escalate product issues with clear documentation and context
- Maintain accurate account records in CRM systems
- Coordinate cross-functional resources during critical customer initiatives
- Ensure compliance with contractual service expectations
- Drive adoption through training and change management support
- Gather and share customer feedback for product improvement
- Support reference program participation and case study development
- Monitor contract renewals and facilitate renewal processes
- Promote customer advocacy and retention strategies
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid remote with regional presence required
Team
Part of the global customer success organization
What We Offer
- Opportunity to work with global enterprise clients on digital transformation
- Supportive team environment with career development focus
- Access to ongoing training and certification programs
- Flexible work model combining autonomy and collaboration
- Inclusive culture that values diverse perspectives
Location
- Candidates must be based in or willing to relocate to a major city in the Middle East or Africa
- Regular regional travel may be required for customer meetings
Not available for this position
