Responsibilities
- Oversee a dedicated set of mid-market clients and ensure they realize the full benefits of the platform
- Develop lasting client relationships, deliver product demonstrations, and guide optimal usage
- Engage directly with executives or founders, understand strategic goals, and take initiative to support their progress
- Guide clients through their journey, focusing on growth, renewal, and account expansion
- Detect potential issues early, lead constructive problem-solving conversations, and maintain high satisfaction
- Examine customer usage patterns to inform targeted actions that improve outcomes
- Encourage active participation among users, gather success examples, and promote effective strategies
- Coordinate with Marketing, Sales, Product, and Support teams to deliver a unified customer experience
Benefits
- Autonomy and resources to focus on meaningful work within a mission-driven organization shaping the digital landscape
- Flexible schedule, remote-first policy, and personalized benefits supporting well-being and life balance
- Stable position in a fast-growing company with strong prospects in the expanding security and compliance sector
- Opportunities to advance via specialist or management tracks, supported by development programs, regular feedback, and learning funds
- Culture that emphasizes independence, quick execution, flat structures, and open collaboration
Work Arrangement
Remote (Worldwide)
Other
- Inclusivity is core: background, ethnicity, gender identity, faith, or personal circumstances do not define belonging—only the individual matters
- Fluency in both written and spoken German (C2 level) and English is mandatory
