Responsibilities
- Partner Relationship Ownership
- Travel and Onsites
- Operational & Workflow Leadership
- Escalation & Issue Management
- Performance Monitoring & Reporting
- Cross-Functional Leadership
- Team & Process Development
Requirements
- 5+ years in healthcare management consulting, customer success/account management, operations, practice management, or a hybrid role involving providers and workflows.
- Relationship builders - you get energy from meeting with people and solving problems together.
- Likes to travel and build external relationships.
- Strong communicator with the ability to influence cross-functional stakeholders without direct authority.
- Comfortable leading onsite visits and working directly with clinical teams.
- Track record of owning partner relationships, upselling, and delivering measurable results.
- Strong operational and analytical skills — able to diagnose issues and design solutions that balance internal and external priorities.
- Experience managing escalations with professionalism and urgency.
- Experience building workflows or implementing new processes in a healthcare setting.
Nice to Have
- Familiarity with EHRs (eCW, Athena, gGastro)
Work Arrangement
Hybrid
Additional Information
- 25% travel for onsite visits and conferences
