Drive customer success across India’s enterprise landscape
As a Customer Success Manager, you’ll own the strategic relationship with enterprise clients, ensuring they achieve measurable outcomes using advanced commerce technology. Your focus will be on proactive engagement, identifying growth opportunities, and deepening client partnerships through insight and performance tracking.
Key Responsibilities
- Lead end-to-end customer success initiatives for enterprise accounts in India
- Build trusted advisor relationships to understand business goals and align solution capabilities
- Use data to monitor adoption, uncover expansion potential, and guide client strategy
- Collaborate with cross-functional teams to ensure client objectives are met and exceeded
- Champion client needs internally while driving retention and long-term value
What We’re Looking For
You bring proven experience managing complex customer portfolios with a client-first mindset. Success in this role requires analytical rigor, strong communication, and the ability to translate business challenges into solution-driven outcomes.
- Background in customer success, ideally within enterprise SaaS or digital commerce
- Skilled in using performance metrics to guide customer strategy
- Comfortable managing high-stakes relationships with strategic stakeholders
- A track record of growing accounts through consultative partnership
Our Values in Action
This role thrives in a culture built on innovation, impact, and continuous learning. We value curiosity, bold thinking, and leadership at every level—where big ideas fuel measurable growth and shape the future of digital experiences.
