RevolutionParts is hiring a Customer Success Manager II, SMB to own the success of our small business customers. You will manage a dedicated portfolio, ensuring customers achieve their goals and maximize value from our platform. This full-time position is part of our remote Customer Experience team.

What You'll Do

Manage and nurture a portfolio of small business customers throughout their lifecycle.
Proactively ensure customer success, adoption, and retention with our platform.
Onboard new customers and provide ongoing training and strategic guidance.
Serve as the primary point of contact, building strong, trusted relationships.
Identify expansion opportunities and collaborate with internal teams to advocate for customer needs.

What We're Looking For

Proven experience in a customer success or account management role, specifically with SMB clients.
Ability to manage a high-volume portfolio while maintaining strong individual relationships.
Strong communication skills, with a focus on clear, proactive, and empathetic outreach.
Data-driven approach to tracking customer health, identifying risks, and driving outcomes.
Self-motivated and organized, capable of thriving in a fully remote, asynchronous environment.