Deel is looking for a Customer Success Manager I to be the face and voice of our company for clients in the MEA region. You'll build genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth, serving as a trusted advisor by providing strategic guidance on operational and product-related issues.

What You'll Do

Manage a high volume of small spend accounts in either our SMB/MM or ENT segments in the MEA region.
Identify and flag risks that will lead to customer churn.
Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
Provide a high-quality experience to our customers on a day-to-day basis.
Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
Drive adoption of platform features that will lead to a better customer experience and better retention.

What We're Looking For

A minimum of 2+ years of relevant work experience, including client-facing experience as a customer success manager or Account Manager.
Located in the MEA region.
A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them.
Quantitatively inclined and data savvy, enjoys drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations.
A reliable, motivated self-starter with a passionate growth mentality, enjoys fast-paced environments, isn’t deterred by setbacks or pivots, and thrives in roles requiring a very high degree of responsibility.
Have a strong analytical foundation with the ability to manipulate and synthesize data.
Are curious by nature and interested in making an impact.

Nice to Have

Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity.
Have a solid track record of achievement, such as success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards.

Benefits & Compensation

Stock grant opportunities dependent on your role, employment status and location.
Additional perks and benefits based on your employment status and country.
The flexibility of remote work, including optional WeWork access.

Work Mode

This is a remote role, open to candidates located within the MEA region.

Deel is an equal-opportunity employer committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.