Join Bikeleasing-Service GmbH & Co. KG as a Customer Success Manager (gn), where you will act as an enabler, companion, and the voice of our customers. You will ensure customers derive maximum value from our SaaS product by understanding their goals and providing expert consulting and support.

What You'll Do

Support customers from initial onboarding through long-term collaboration.
Understand customer challenges and demonstrate how to create real value with our product.
Conduct regular check-ins, gather feedback, and develop solutions for customers.
Work closely with product and support teams to relay customer insights.
Identify and strategically use upselling and cross-selling opportunities.

What We're Looking For

Solid experience in customer interaction (support, account management, or consulting).
Ability to explain, listen, and communicate on equal footing in German.
Structured and self-driven working style.
Technical understanding to grasp our digital product and guide customers effectively.
Enthusiasm for building and nurturing long-term customer relationships.

Nice to Have

English language skills.

Benefits & Compensation

High flexibility with a hybrid work setup and workation policy in European countries.
Fast career growth opportunities in a rapidly expanding company.
Attractive salary and comprehensive benefits package including voucher budgets, corporate fitness, digital meal vouchers, and a mobility budget.
Retirement plan with an attractive additional company contribution.
Open team culture without rigid hierarchies.
Modern, flexible, trust-based work culture.
Team spirit reinforced by regular team events.

Work Mode

This is a hybrid role based in Munich, Germany.

We see diversity as an asset to our team. That’s why we welcome all applications and especially encourage people with disabilities or other challenges to apply.