Global Healthcare Exchange (GHX) is looking for a Customer Success Manager to uphold our customer success strategy and manage the full customer lifecycle. You will develop deep relationships to drive loyalty, growth, and a seamless customer journey.
What You'll Do
- Uphold the Customer Success strategy and processes, ensuring 100% of interactions are recorded and follow-ups scheduled.
- Oversee the customer lifecycle from launch to renewal for a seamless journey.
- Manage a base of 30+ customers, conducting regular 1-on-1s and quarterly Executive Business Reviews.
- Develop broad and deep relationships to promote strong customer loyalty and highly referenceable customers.
- Understand customers’ organizational structures and build relationships with key business stakeholders.
- Link customer business goals to compelling solutions.
- Proactively assist in problem resolution, both internally and externally.
- Maintain accurate records, including detailed documentation of all actions and discussions.
- Escalate issues appropriately to Services, Support, Product, etc.
- Develop compelling recommendations with strong close rates for add-on business.
- Invest in developing yourself, others, and contributing to organizational efforts.
What We're Looking For
- 5+ years at an Enterprise Software and/or SaaS company in Customer Success, Sales/Account Management, Professional Services, or a related field.
- Demonstrable success collaborating with and influencing cross-functional stakeholders and executives.
- Proven ability to work effectively in a fluid environment with limited processes.
- Excellent communication and presentation skills directed at both business and technical audiences.
Benefits & Compensation
- Compensation: $75,000 - $100,000 + Bonus potential.
- Great Healthcare + Dental + Vision coverage.
- Flexible PTO.
- Culture of support encouraging Life-Work balance.
- 401k match.
- FSA and HSA options.
- Employee Assistance Program.
- Paid Parental Leave.
- Accelerated title and salary growth potential.
- A fun and energetic work environment.
Work Mode
This is a global position.
Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.
