About the Role
This role is responsible for managing relationships with enterprise-level agency clients, ensuring they achieve maximum value from the platform through onboarding, training, strategic guidance, and ongoing support.
Responsibilities
- Manage end-to-end customer lifecycle for enterprise agency accounts
- Conduct onboarding sessions to ensure rapid platform adoption
- Serve as primary point of contact for strategic client inquiries
- Monitor client usage patterns and identify opportunities for expansion
- Develop success plans aligned with client business objectives
- Coordinate with product and support teams to resolve complex issues
- Deliver quarterly business reviews to assess performance and goals
- Identify and mitigate risks related to customer retention
- Advocate for client needs within the organization
- Track and report on key customer health metrics
- Facilitate training sessions for new and existing users
- Guide clients through feature adoption and best practices
- Maintain detailed account records in CRM system
- Collaborate with sales on renewal and upsell opportunities
- Gather client feedback for product improvement initiatives
- Ensure compliance with service level agreements
- Respond to urgent client escalations promptly
- Maintain knowledge of industry trends and media landscape
- Support the creation of customized reporting dashboards
- Drive adoption of advanced platform capabilities
- Promote customer advocacy and referenceability
- Coordinate cross-functional resources for client projects
- Stay current on product updates and roadmap changes
- Contribute to internal process improvements
- Assist in the development of customer-facing materials
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid
Team
Customer-facing team supporting enterprise clients
About the Team
This position joins a growing customer success division focused on delivering exceptional service to top-tier agencies. The team emphasizes collaboration, data-driven insights, and long-term client partnerships.
What We Offer
- Comprehensive benefits package including health, dental, and vision insurance
- 401(k) plan with company matching
- Generous paid time off and holidays
- Professional development opportunities
- Remote work flexibility with periodic in-person gatherings
- Inclusive culture that values diverse perspectives
Available for qualified candidates
