Constructor.io is looking for a Customer Success Manager (EMEA) to help our enterprise customers increase their revenue by improving their search and product discovery experiences. You will be responsible for ensuring customer success, managing key relationships, and troubleshooting support requests as part of our rapidly growing team.
What You'll Do
- Repay customers' trust by ensuring they get live with our product and are thrilled with the results.
- Understand the needs and roles within enterprise organizations and help manage prioritizations and misalignments.
- Help craft and dictate both internal and external narratives for what's needed to make a customer successful.
- Effectively ask for and manage engineering time to prioritize important customer work.
- Field and troubleshoot customer support requests.
- Create and update customer documentation and training materials as needed.
- Always look for new ways to make the integration process more robust and make customers feel more successful.
What We're Looking For
- A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting.
- Excellent communication and interpersonal skills.
- Know what an API is and have interacted with them before.
- Excellent ability to quickly understand different roles in an organization, focus on the most important ones, and craft clear narratives.
- Ability to convince and motivate those around you to do what you know is right.
- Enjoy interacting with customers and solving new problems daily.
- Ability and desire to learn quickly, think outside the box, and come up with solutions to problems.
- Located in EMEA.
Benefits & Compensation
- A competitive compensation package including stock options.
- Fully remote team - choose where you live.
- Work from home stipend.
- Apple laptops provided for new employees.
- Training and development budget for every employee, refreshed each year.
- Parental leave for qualified employees.
- Work with smart people who will help you grow and make a meaningful impact.
Work Mode
This is a fully remote position within the EMEA region.
At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
