Responsibilities
- Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy.
- Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment.
- Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to JOOR roll out and adoption.
- Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance.
- Be an advocate for client feature requests and work cross functionally with our Product, QA and Data team to help move projects forward.
- Drive increased engagement for new and existing customers.
- Strategize and identify how the team can increase renewal rates and keep our churn rate near zero.
- Strategically expand our revenue in accounts through cross-sell and upsell.
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
- Drive new business growth through greater advocacy and reference ability.
Requirements
- 2+ years of experience managing accounts or owning a book of business
- Excellent presentation, written, and oral communication skills
- Strong negotiation and sales skills
Nice to Have
- Experience in fashion wholesale and or using JOOR
- 3-5 years of relevant work experience in SaaS, Account Management or Strategy Consulting
- Experience collaborating with cross-functional teams
Benefits
- Access to international trade shows and market weeks to see the product in action.
- Collaborate with our teams around the world.
- Private Medical, Dental, & Vision coverage.
- Opportunities for growth and development through various internal initiatives.
- Transparency into the state of our business via quarterly all-hands meetings, showcasing the company’s performance in relation to revenue and growth.
Team
Team size: 150+
Additional Information
- Excited about the role but still not 100% you fit the criteria? We would still love to hear from you!
