About the Role
Role details below.
Responsibilities
- Reaching out to hoteliers directly, to advise them of the added benefits of RoomRaccoon
- Deliver demos to interested hoteliers demonstrating the scope of RaccoonPay and added benefits
- Develop a deep understanding of our product suite and competitor pricing and product offering
- Proactively engage with Hoteliers to understand their business goals, challenges, and objectives
- Serve as the primary point of contact, building strong and lasting relationships with key stakeholders
- Conduct regular check-ins and status reviews with customers to monitor their progress and satisfaction levels
- Identify opportunities to optimise and enhance Hoteliers' experiences based on their feedback and usage patterns
- Provide training and educational resources to empower Hoteliers to make the most of our products
- Identify potential upsell opportunities by understanding customers' evolving needs and business objectives
- Collaborate with sales teams to develop tailored proposals and strategies for expanding customers' product/service usage
- Develop and execute strategies to proactively address customer concerns and mitigate potential churn risks
Requirements
- Language requirement: Dutch and English
- At least 3 years of relevant work experience
Nice to Have
- Hotel sales &/or SaaS background is advantegous
- Experience working in a product led business
- Hospitality [more specifically hotel] experience or account management experience
Benefits
- Loyalty Programme (Equity)
- Commission | OTE for sales related roles
- Department incentive bonuses
- Formal training
- Annual hotel experience
- Employee Referral Campaign
- Friday Drinks & Lunches for in-house Raccoons
- Quarterly Office Massages
Additional Information
- Responsible for the Benelux region
- Role involves direct outreach and relationship management with hoteliers
- Demos and training delivery are key components of the role
- Focus on client satisfaction, retention, adoption, and expansion
- Position requires fluency in Dutch and English
