Pavago is looking for a Customer Success Manager to serve as the trusted partner for our US-based B2C ecommerce clients. You will ensure their needs are met and they remain long-term, satisfied partners by overseeing project delivery and translating technical insights into clear recommendations.

What You'll Do

Serve as the main point of contact for assigned US-based ecommerce clients, fostering strong and lasting relationships.
Understand client business goals, challenges, and priorities, ensuring strategies align with their vision.
Conduct regular check-ins via Zoom or Slack to provide updates, gather feedback, and maintain engagement.
Proactively address client concerns and identify opportunities to enhance service value.
Monitor account health and take action to ensure high client retention and satisfaction.
Guide clients through renewals, upsells, and service expansion discussions.
Oversee delivery of SEO and website service projects in collaboration with internal teams.
Ensure strategies are executed on time, meet quality standards, and align with client objectives.
Translate technical SEO and website performance insights into clear, actionable recommendations for clients.
Work closely with SEO specialists, developers, and content teams to ensure smooth execution of client deliverables.
Provide internal teams with accurate client feedback, priorities, and timelines.
Review reports from Google Analytics, Google Search Console, and other tools to understand campaign results.
Highlight trends, wins, and areas for improvement in a way that clients can easily understand.

What We're Looking For

3–5 years of experience in account management or client success within a digital marketing or SEO agency.
Understanding of ecommerce platforms, particularly Shopify.
Knowledge of SEO principles and website optimization.
Proficiency with Google Analytics and Google Search Console.
Strong verbal and written communication skills with a neutral accent.
Prior experience working with US-based B2C clients.