About the Role
The Customer Success Manager will partner with clients to drive adoption, satisfaction, and long-term success with the platform. This includes onboarding, ongoing support, strategic planning, and advocacy to ensure clients meet their educational objectives.
Responsibilities
- Serve as the primary point of contact for assigned clients
- Guide clients through onboarding and implementation processes
- Monitor client usage and engagement with the platform
- Identify opportunities to increase product utilization
- Develop success plans tailored to client goals
- Conduct regular check-ins and business reviews
- Collaborate with support and technical teams to resolve issues
- Track and report on client health metrics
- Escalate product feedback to internal teams
- Support renewal and expansion discussions
- Maintain accurate client records in CRM
- Proactively communicate updates and best practices
- Coordinate training sessions for client teams
- Advocate for client needs within the organization
- Identify risks and implement mitigation strategies
- Promote customer satisfaction and retention
- Stay informed about industry trends in digital education
- Work with marketing on client success stories
- Ensure compliance with service level agreements
- Manage multiple accounts simultaneously
Nice to Have
- Experience with enterprise-level clients
- Background in learning management systems
- Certification in customer success management
- Data visualization or reporting tools experience
- Project management skills
- Knowledge of accessibility standards
- Familiarity with API integrations
- Experience in global markets
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid
Team
Collaborative team environment with cross-functional partners
Why Join Us
- Be part of a mission-driven organization transforming digital learning experiences.
- Work with innovative technology used by institutions worldwide.
- Opportunities for professional development and career advancement.
Our Impact
- Support educators and students through accessible digital content.
- Help institutions improve learning outcomes with data-driven tools.
- Contribute to sustainable education solutions globally.
Available
