Manage a portfolio of strategic accounts.
Become a Feathr Product expert and strategic adviser.
Guide customers on how to creatively and productively utilize the Feathr app to amplify their marketing efforts.
Lead the creation and execution of Joint Success Plans to align customer goals with Feathr's solutions.
Drive multi-threading efforts within customer organizations to secure key stakeholder relationships and mitigate risk.
Assist customers in developing the skills for them to independently create and manage campaign plans based on their goals.
Track account progress and status updates in Salesforce and Planhat.
Own the end-to-end renewal process, including contract management, pricing, and expansion to ensure customer renewal.
Create and lead customer Business Reviews (e.g., Quarterly Business Reviews) to highlight value with Feathr, as well as to uncover risk and growth opportunities.

3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role, focused on driving customer retention, renewal, and value outcomes.
2+ years experience developing, managing, or planning digital marketing campaigns.

Remote (Country)

Structure: Part of a supportive and motivated Professional Services team.

HR Information Screen - The Talent Acquisition Team will invite candidates that move forward to a virtual interview. This conversation will be focused on relevant work experience, compensation, role overview, and answering any questions the candidate has.
Manager Interview - Candidates will meet with the Hiring Manager for a 45 minute virtual interview to dive deeper into the role, technical knowledge, and requirements of the position.
Work Assignment & Panel Interview - Candidates will be given a work assignment prompt to complete a project that is relevant to the work they can expect in the role. The completion of the assignment should not take more than 90 minutes, and candidates are given multiple days to work on the project. They will present the assignment to three key members of the team.
References, Offer, and Background Check - The Talent Acquisition Team will reach out with the details of the offer to discuss with the candidate.

Feathr defines culture as the secret sauce that makes our flock members want to come to work everyday and do their best work.
Practicality: Progress Over Perfection
Ambition: When Feathr wins, We all win
Candor: Better communication, Better results
Trust: Assume the best, Share openly
Service: We exist to fix
Every person at Feathr will face challenges, the most important quality is a commitment to work through those challenges with self-awareness and honesty.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Feathr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.
Background check is part of the hiring process.

Feathr is hiring a Customer Success Manager