Rillet is hiring a Customer Success Manager to serve as the primary point of contact for customers post-onboarding. You will own key relationships, support accounting and finance processes, and ensure industry-leading satisfaction and retention.

What You'll Do

Serve as the primary point of contact for customers after onboarding and implementation are finalized.
Handle customer inquiries, troubleshoot issues, and ensure timely resolution, partnering with Product and Engineering as needed.
Support customers with their accounting and finance processes, guiding them on using Rillet as their business complexity grows.
Own the process for maintaining relationships with key customers to ensure high satisfaction and retention.
Create and own the process for tracking and prioritizing customer needs with the Product team.
Advocate for customers, understand their needs, and help them maximize Rillet's value through recommended best practices.

What We're Looking For

3+ years of experience in customer success at a B2B SaaS company.
Experience at a top-tier accounting firm and/or startup in a finance or accounting role.
Experience building new processes from scratch.
Proven work in a client-facing role with an uncompromisingly service-minded approach.
Comfort operating in a fast-paced environment while maintaining high attention to detail.
Excellent communication skills with internal cross-functional teams and customers.

Nice to Have

Startup experience.
CPA certification.
Experience with ASC 606 and SaaS revenue recognition.
Experience with ERP or other accounting software implementations.

Team & Environment

Work closely with the founders and customer team.

Benefits & Compensation

Medical, dental, and vision insurance.
Remote-first culture built on trust, autonomy, and high performance.
Paid time off and opportunities for professional development.
Team offsites and gatherings in New York, San Francisco, and international locations.
Equity ownership in a fast-growing early-stage startup.