Juicebox is hiring a Customer Success Manager

Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose. Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies. We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world. Juicebox has raised over $116M USD in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M USD Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital. You Will - Be the first Customer Success Manager in our brand new London office - help to stand up that process for European operations - Onboard new customers to Juicebox and ensure they succeed - Build out our renewal processes - Create guides on best practices and update our Knowledge Base (link) - Resolve on-going customer issues, acting as true partner for them - Collaborate with the Sales team to expand customer accounts - Provide product feedback to our Engineering / Product team to continue to improve Juicebox You Have - Deep understanding of recruiting processes and challenges - Very organized, ability to manage a high number of ongoing customer threads - Product-mindset - Located in or willing to relocate to London (in-person 5 days a week) Nice to Haves - Experience as a recruiter or sourcer - Familiar with Product-Led-Growth Compensation: 100-130K GBP base salary, based on experience. Commission on top for OTE of 110K - 160K GBP. Compensation Range: £110K - £160K