Huzzle is hiring a Customer Success Manager to ensure the successful onboarding and ongoing support of placed talents. You will be a key player in the post-sales process, collaborating closely with sales, recruitment, and talent management teams to build strong relationships, enhance retention, and drive satisfaction across a global client base.
What You'll Do
- Support the post-sales process by partnering with sales and recruitment teams to ensure seamless talent placement and onboarding.
- Act as the main point of contact for placed talents, addressing concerns and providing continuous support throughout their placement.
- Monitor and nurture relationships within the talent pool to ensure engagement and readiness for future opportunities.
- Coordinate internally to track placement progress, manage feedback, and resolve issues promptly.
- Join client calls to understand talent needs, explain the talent pool structure, and clearly communicate what placements are feasible.
- Identify and recommend upsell or cross-sell opportunities based on client and talent requirements.
- Analyze placement metrics to provide actionable insights that enhance client and talent satisfaction.
- Facilitate training and provide resources to help talents succeed in their roles.
- Maintain accurate CRM data related to placed talents and client interactions.
What We're Looking For
- Proven experience in customer success, talent management, recruitment support, or a related client-facing role in sales or staffing.
- Excellent communication skills with the ability to explain complex concepts clearly and manage client expectations professionally.
- Experience leading client calls to assess needs, provide updates, and negotiate solutions.
- Proficient with CRM and talent management tools, ensuring data accuracy and pipeline tracking.
- Strong cross-functional collaboration skills working with sales, recruitment, and talent teams.
- Exceptional problem-solving skills and a proactive approach to process improvement.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Empathetic and committed to supporting talents throughout their placement lifecycle.
- Comfortable working remotely and collaborating across multiple time zones (UK, US, Europe).
- Experience analyzing metrics and generating insights for continuous improvement.
Team & Environment
You will collaborate closely with sales, recruitment, and talent management teams.
Benefits & Compensation
- Competitive salary aligned with experience and qualifications.
- Fully remote role with a flexible work environment.
- Be part of a fast-growing company transforming talent placement globally.
- Long-term career growth opportunities with continuous learning and development.
- Collaborative, supportive team culture focused on excellence and impact.
Work Mode
This is a fully remote, global position.
