Calabrio is hiring a Customer Success Manager to be directly accountable for customers' successful product deployment, adoption, retention, and advocacy. You will act as a strategic business partner, driving value realization and serving as an internal influencer.
What You'll Do
- Act as a business partner to the customer, engaging with all levels of their organization.
- Present contact center opportunities and product usage to key stakeholders.
- Perform stakeholder mapping and decision maker analysis.
- Expand thinking and progressive strategies within the customer's contact center.
- Drive adoption of Calabrio products to ensure depth of knowledge and expansion within the portfolio.
- Tie together customer needs with the solutions from the product suite.
- Recommend next steps and long term strategic plans.
- Identify and close upsell and cross sell opportunities.
- Retain and renew customer accounts.
- Create advocates for Calabrio by securing referenceable accounts and case study participants.
- Partner across internal Calabrio experts to provide additional consulting, sales, or product demonstrations.
What We're Looking For
- A Bachelor's degree or equivalent, relevant working experience.
- 5+ years in Account Management, Business Development, Customer Success, or a similar role.
- Knowledge and experience in the contact center space, with 1 or more WFO products (WFM, QM, Analytics, or Reporting).
- A consultative style and approach to client relationships.
- Ability to understand customer needs and translate them into practical applications.
- Skill in identifying sales solutions to support customer expansion.
- Ability to forecast expansion opportunities and their business impact.
- Strong internal influence and collaboration skills to achieve results.
- Financial and contract acumen to manage core accounts, receivables, and contract terms.
- Proactive and professional communication skills.
Nice to Have
- Background preferably within a SaaS organization.
Team & Environment
Part of the growing Revenue organization at Calabrio.
Benefits & Compensation
- Starting salary is targeted at $80,000 annually.
- 401(k) & matching
- Medical, Dental, and Vision Insurance
- Disability & Life Insurance
- Flextime Off, Paid Holidays, & Parental Leave
- Tuition Reimbursement
We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate.
