Responsibilities
- Lead onboarding and implementation for new clients, establishing clear success plans with defined goals, milestones, and adoption benchmarks.
- Serve as the main contact for a portfolio of customers, cultivating strong relationships with both business and technical stakeholders across organizational levels.
- Conduct structured quarterly business reviews using the SPICED framework to assess value delivery, measure impact, identify key events, and align on future actions.
- Track product usage, health indicators, and engagement levels; proactively detect risks and coordinate remediation with support, services, product, and sales teams.
- Translate customer objectives and operational data into tangible business outcomes for executives and operational leaders.
- Identify and validate opportunities for expansion, including additional modules, sites, or services, in partnership with sales teams and tied to customer outcomes.
- Keep CRM and customer success platforms updated with accurate account information, including health scores, SPICED data, forecasts, and risk flags.
- Generate and deliver comprehensive reports and account reviews highlighting customer health, adoption status, risks, renewal outlook, and growth potential.
- Collect and organize product feedback and customer insights, sharing them with product and marketing teams to inform roadmap and go-to-market strategies.
Benefits
- Full-time 40-hour workweek with flexible scheduling
- 32 days of annual leave
- Hybrid work model with two days per week in the Wilrijk (Antwerp) office
- Company-issued laptop for remote and office use
- Group and medical insurance coverage
- Phone subscription provided
- Net allowance included
- Lunch vouchers worth €8 per worked day
- Eco vouchers for sustainable purchases
- Discounts through Benefits @ Work program
- Performance-linked bonus to recognize impact
- Company car with fuel card
- Access to learning and development platforms
- Modern office environment designed to inspire collaboration
Work Arrangement
Hybrid — Wilrijk (Antwerp)
Other
- Excellent communication skills in Dutch and English, with confidence in leading workshops and QBRs.
- Strong collaboration skills and a sense of ownership, working effectively with sales, product, support, and professional services.
- Customer-centric mindset focused on understanding client goals, challenges, and success metrics to ensure long-term value.
- Strategic and consultative approach, linking customer objectives to business outcomes and turning data into actionable insights.
- Proven ability to build and maintain trusted relationships across different levels of client organizations.
- Solid analytical and commercial acumen, with the ability to interpret usage and financial data to identify risks and growth opportunities.
