Rockwell Automation B.V. is looking for a Customer Success Manager to serve as the primary post-implementation partner for our high-value and strategic customers. In this role, you will guide customers throughout their lifecycle—from onboarding to adoption, expansion, and renewal—ensuring they receive maximum value from their subscriptions and service contracts.

What You'll Do

Ensure successful adoption of purchased software, services, and solutions, driving utilization and customer value.
Use data and insights from the Customer Success Platform (Gainsight) to implement lifecycle motions: Onboarding, Adoption, Expansion, and Renewal.
Translate customer data into applicable insights and promote the value realized from software and service engagements.
Conduct periodic value reviews and maintain communication to strengthen alignment and demonstrate outcomes.
Travel to cover assigned customers.
Oversee the retention and renewal strategy for assigned accounts.
Identify and close expansion opportunities using an outcome-based selling approach and collaborate with Sales and Account Management to close additional revenue.
Engage customers to mitigate risk, strengthen relationships, and maximize lifetime value.
Foster internal alignment by collaborating with Sales, Delivery, and Distributor teams to deliver a seamless customer experience.
Represent the voice of the customer internally and contribute to continuous improvement of customer engagement processes.
Provide recommendations to enhance the customer journey and drive operational excellence.

What We're Looking For

Bachelor's Degree in Business, IT, Engineering, or a related field.
5+ years' experience in Customer Success, Sales, or Account Management.
Experience in industrial production environments or delivering solution-based outcomes.
Strong customer-first mindset with a passion for helping customers succeed.
Ability to comprehend needs and requirements of customers to bring strategic value to them.
Ability to lead value-driven conversations with senior stakeholders and navigate commercial discussions.

Nice to Have

Experience with outcome-based solution selling.
Familiarity with Customer Success tools (e.g., Gainsight, Salesforce).
Experience identifying growth opportunities within existing accounts.

Technical Stack

Gainsight
Salesforce

Team & Environment

You will report to the Customer Success Team lead.

Benefits & Compensation

Comprehensive mindfulness programs with a premium membership to Calm.
Volunteer Paid Time off available after 6 months of employment for eligible employees.
Company volunteer and donation matching program.
Employee Assistance Program.
Personalized wellbeing programs through our OnTrack program.
On-demand digital course library for professional development.