Sociallyin is looking for a Customer Success Manager to manage a portfolio of mid-to-large segment clients, ensuring they get the most value from our software. In this role, you will act as a strategic consultant and partner, building deep relationships and translating customer feedback into product improvements.

What You'll Do

Manage your own portfolio of mid-to-large segment customers.
Build relationships that go beyond email, including visiting customers to ensure they feel heard and understood.
Strategically spar with large festival organizers about their on-sale strategy.
Dive deep to solve technical questions for local theaters.
Translate market feedback into concrete improvements for the product team.
Identify and show customers opportunities to use features they aren't using to sell more tickets.

What We're Looking For

Fluent spoken and written Dutch and English.
Minimum 1-3 years experience in a role where customer contact was central.
Open, hospitable, and strong communication skills.
Entrepreneurial mindset; proactive and takes initiative.
Affinity with tech or willingness to become a product expert quickly.

Team & Environment

You'll join a team of more than 70 colleagues in an ambitious but informal atmosphere with no hierarchical nonsense, where we work hard together.

Benefits & Compensation

Workplace in the heart of Amsterdam.
Plenty of room for own initiative.
Daily free lunch at the office, fun drinks, and access to the best festivals and events.
Personal training every Thursday (if desired) and options like an electric lease bike.
25 vacation days, a good pension scheme (or extra salary), and the possibility to work remotely 1x per year.