QuidelOrtho is looking for a Field Engineer I to be our on-site service expert for customers throughout West Texas and Eastern New Mexico, based in Lubbock, TX. In this field-based role, you will ensure the optimal performance of our diagnostic equipment in hospital and clinic laboratories, directly supporting our mission to transform diagnostics into a healthier future.

What You'll Do

Install, operate, maintain, repair, and modify electromechanical equipment in a hospital/clinic laboratory environment.
Troubleshoot complex technical problems and systems issues to determine root cause.
Determine technical solutions aligned with product and customer specifications, recommending actions for coordinated product resolution.
Conduct technical analysis of product implementations, modifications, and enhancements.
Assess customer needs and recommend appropriate technical solutions.
Conduct technical training and product briefings for customers, vendors, and internal company representatives.
Act as the local on-site representative to the customer's organization.
Manage all territory responsibilities including Preventive Maintenance and hardware/software upgrades.
Provide direct service support within the clinical lab environment.
Handle individual parts management, complete required online training, and submit administrative expense reports.

What We're Looking For

Minimum of an Associate's degree in Electronics, Electrical Engineering, Mechanical Engineering, or equivalent 4 years of military or field service experience.
Minimum 4 years of experience installing, operating, maintaining, repairing, and modifying electromechanical equipment, preferably in a field service role.
A team player who is self-motivated and interacts professionally with peers, sales counterparts, and customers.
Ability to organize and express ideas clearly, both verbally and in writing, in individual or group situations.
Strong technical knowledge and the ability to apply it effectively, with demonstrated skills in electro-mechanical, chemistry, computer, or related disciplines.
Ability to effectively manage assigned workload within allotted time constraints.
Ability to lift 75 lbs.
Valid driver's license.
Willingness to work extended hours as required.
Ability to travel overnight 50-75% to Rochester, NY, for initial training. Post-training, must be able to travel up to 75% around the territory, with occasional overnight stays (1-2 nights per week).
Must meet Customer Credentialing requirements, which may include up-to-date immunizations.
This position is not currently eligible for visa sponsorship.

Nice to Have

Experience within the Healthcare or Medical Device industry.

Team & Environment

You will collaborate with internal partners across Field Service, Sales, and Technical Specialist teams, and interact with other functions like Finance, HR, and IT as required.

Benefits & Compensation

Compensation range: $65,000 to $85,000.
Company car, gas card, cell phone, and laptop provided.
All vehicle maintenance covered.
Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
401(k) plan.
Employee assistance program.
Employee Stock Purchase Plan.
Paid time off (including sick time) and paid Holidays.

Work Mode

This is a field-based, local-city position operating from Lubbock, TX, with extensive travel throughout the assigned territory.

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals have an opportunity to apply for positions they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.