Nara Health is looking for a Customer Success Manager to support healthcare groups as they scale with our product and operations. In this role, you will own client relationships and guide leaders of multi-state healthcare companies through onboarding and ongoing engagement, serving as the face of the company.
What You'll Do
- Lead cross-functional projects that are the company’s top priority, working closely with our leadership team.
- Drive complex operations projects, including helping new healthcare groups get properly organized in all 50 states.
- Own client relationships and guide leaders of multi-state healthcare companies through onboarding and ongoing engagement.
- Serve as the face of the company to clients, state medical boards, insurance payers, physicians, and other stakeholders.
- Manage all client communications, ensuring a seamless experience across meetings, calls, and inquiries.
- Build strong client relationships by fostering trust, delivering a positive experience, and providing proactive, solutions-focused support.
- Handle escalated concerns with empathy and efficiency, working to resolve issues quickly.
- Collaborate internally with Compliance Ops, Partnerships, and BizOps to align efforts and meet client needs.
- Drive process improvements to enhance client onboarding and long-term success.
What We're Looking For
- Experience in client relationship management, customer success, operations, or similar client-facing roles.
- Demonstrated strong problem-solving, communication, and relationship-building skills.
- Excellent spoken and written communication skills.
- Operationally excellent, with a high daily output and precision in execution.
- Strong attention to detail and track record for getting the details right.
Nice to Have
- Energy and drive; hunger for self-improvement.
- Excited by a fast-paced, startup culture where you’ll navigate ambiguity and solve big problems, with very high autonomy.
- Talent for identifying process improvement opportunities and creative ways to better structure operations.
- Interest in working in healthcare and helping healthcare innovation flourish.
- Fully committed to a single full-time role.
Team & Environment
You will be part of a tight-knit team, working closely with the leadership team and collaborating cross-functionally with Compliance Ops, Partnerships, and BizOps.
Benefits & Compensation
- Highly competitive salary and stock option grants.
- Compassionate, fun, and mission-driven culture of excellence and innovation.
- Many growth and advancement opportunities.
- Work from home, remote job, with flexibility.
- Paid holidays and vacation time; paid sick time.
- HMO coverage.
- Culture of mentorship, learning, independence, and critical-thinking.
Work Mode
This is a fully remote position.
Nara Health is an equal opportunity employer.
