Responsibilities
- Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
- Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
- Objectively assess account health scores and proactively take action to improve them to maximize customer retention.
- Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
- Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
- Develop and execute strategic success plans tailored to each customer’s objectives and use cases, supporting retention and unlocking opportunities for account expansion and upsell
- Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.
Requirements
- A bachelor’s degree or higher.
- You have at least 2 years of Customer Success (or (key) account management related) experience
- Excellent communication skills. You have strong English language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it’s time to listen.
- Commercial mindset. You have a passion for negotiating the best possible outcome for external and internal stakeholders.
- Customer oriented. You know how to get to the question behind the question and you’re truly focused on helping your customer succeed.
Nice to Have
- A passion for HR tech is preferred. You’re up to date on the latest trends and developments in our discipline.
Benefits
- Working in a fun & international environment surrounded by a dedicated team.
- Being part of a fast-growing scale-up environment where you can make an impact from day 1
- Career framework and growth coaching
- Develop yourself in the direction you love most: due to our fast growth, many new opportunities are unfolding quickly
- Remote working policy
Work Arrangement
Hybrid
