Responsibilities
- Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal.
- Build strong, proactive relationships with customers across Southeast Asia.
- Identify and support opportunities for upsell and cross-sell in partnership with Sales.
- Coordinate with internal teams to resolve customer issues quickly and effectively.
- Collaborate with Customer Support Engineers to ensure seamless communication and delivery.
- Collect and share customer feedback to improve product and service quality.
- Track success metrics and use data to inform customer strategy and engagement.
Requirements
- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech.
- Based in Singapore with experience supporting regional customers in Southeast Asia.
- Strong technical aptitude and ability to work with tools like OpenCTI or OpenBAS (training available).
- Excellent communication skills and comfort working in English-first environments.
- Comfortable in a remote, async-first culture.
- Experience with CRM/CSM tools, customer journey tracking, and success metrics.
Nice to Have
- Familiarity with the cybersecurity sector, especially threat intelligence.
Benefits
- Competitive pay + equity - everyone shares in our success.
- Remote-first, flexible, and balanced - work that fits your life.
- Your setup, your choice - pick the gear that works for you.
- Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen.
Additional Information
- Bonus: Fluency in an additional language (Mandarin, Japanese, etc.).
