Requirements
- Minimum 5+ years of experience in enterprise customer success, account management, or sales in a SaaS environment with channel sales exposure.
- Experience with account mapping & strategic growth planning for Fortune 500 and enterprise customers.
- Strong understanding of SaaS metrics (NRR, CLTV, churn mitigation) and how to influence them.
- Proven ability to drive expansion, increase ARR, and manage complex enterprise customer relationships.
- Ability to navigate complex technical requirements and solution delivery through strong project management skills.
- Familiarity with partner-led GTM models and the ability to leverage partners to support customer success and expand product offerings.
- Experience with forecasting revenue, tracking key performance metrics, and aligning customer success strategies to revenue growth targets.
- Proficient in CRM tools (Salesforce) and using data analytics to inform strategy and decision-making.
- Strong collaborator with the ability to manage multiple initiatives simultaneously, engaging effectively with internal and external teams to deliver results.
Nice to Have
- Experience working with large enterprise customers in the Atlassian ecosystem or similar environments.
- Business fluency in at least one of the following is preferred: German, Spanish, French or Polish.
Work Arrangement
Remote (Worldwide)
Additional Information
- From hardware and software to access to two decades of collective wisdom on working effectively in a remote-first company, we’ve got you covered.
- Plan your workday around your needs and what matters most to you. Enjoy flexible time off without the hassle of complicated approvals. From day one, we trust you to deliver quality work without sacrificing your personal life, hobbies, loved ones, and well-being.
- Take charge of your professional growth with access to online learning platforms, facilitated training, leadership programs, and internal hackathons. Collaborate with a global team to gain fresh perspectives. When you're ready for a new challenge, our internal mobility program is here to support your journey.
