NRC Health is hiring a Customer Success Manager

About the Role

Role details below.

Responsibilities

• Partner with healthcare organizations and provide innovative solutions designed to help customers understand the totality of how their organization is experienced by the people they serve.
• Develop relationships with customers that promote portfolio development, expansion, retention, and loyalty.
• Strategize with Growth Team members to devise and facilitate customer success plans.
• Team with multiple decision-makers.
• Participate in solution and industry training.
• Advance expertise through continuous learning opportunities.

Requirements

• Bachelor’s Degree
• Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales
• Effective presentation and facilitation skills
• Microsoft Suite (including Word, Excel, and Outlook) required
• High learning agility and ability to think critically
• Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
• A valid driver’s license is required

Nice to Have

• Healthcare experience
• Experience with a CRM system

Benefits

• Paid volunteer time off
• My Time Off, a form of unlimited vacation
• Up to 12 weeks paid for parental and emergency leave
• Complimentary lifestyle and financial coaches
• Wellness program
• Comprehensive insurance plan
• Generous compensation and benefits package

Additional Information

• The ability to travel up to 30% is required.
• A valid driver’s license is required.
• Final base salary compensation is determined based on skills, education, and/or experience.
• Internal equity of current team members is considered in final offer decisions.
• Positions are generally closed within 30 days, though application window may be shortened or extended based on candidate flow or business necessity.
• NRC Health is not currently hiring in DE, HI, MD, NJ, RI, D.C.