SAS Institute Inc. is looking for a Customer Success Intern to join our team in a hybrid role based in São Paulo, Brazil. You will be part of the LATAM Customer Success area, supporting post-sale customer management and helping to ensure our customers derive maximum value from SAS solutions.
What You'll Do
- Support the team in customer management and post-sale related activities.
- Work closely with customers to understand their needs, collect feedback, and relay it to internal teams.
- Support the preparation of reports on SAS usage, engagement, and feedback to track progress and improve customer experience.
- Assist in the development and delivery of reports, training materials, and webinars.
What We're Looking For
- Currently pursuing a degree in Business Administration, Marketing, Information Systems (Computer Science), or a related field.
- General knowledge of technology.
- Proficiency in Office package (especially Excel).
- Excellent communication skills.
- English language skills.
Nice to Have
- Knowledge in report creation and presentations.
- Database tools and/or programming.
Technical Stack
- Excel
- Office package
- Database tools
Team & Environment
You will join the LATAM Customer Success area, working collaboratively to support customers across the region.
Benefits & Compensation
- Medical insurance (Omint) / Dental insurance (Privian) with no payroll deduction.
- Life insurance.
- Meal voucher: R$ 806.74 fixed per month.
- Transportation voucher.
- Go-Fluent language platform.
- EAP: SAS Family Care (Legal, Emotional/Psychological, and Financial Guidance support) with a dedicated 0800 number for SAS employees.
- Compensation: R$ 1,950.00 per month (scholarship).
Work Mode
This is a hybrid position based in São Paulo – SP (Itaim Bibi).
SAS Institute is an equal opportunity employer. We love living the #SASlife and believe happy, healthy people have a passion for life and bring that energy to work. Our multidimensional culture combines our different backgrounds, experiences, and perspectives. It's not about fitting into our culture, it's about adding to it.
