Amadeus is hiring a Customer Success Expert to play a pivotal role in our Travel Intelligence business. You will serve as the primary product authority and strategic advisor for your assigned accounts, driving customer retention, product adoption, and revenue growth within Amadeus Hospitality solutions. You will be instrumental in helping customers achieve their business goals by optimizing their use of our products.
What You'll Do
- Manage assigned accounts by providing consultative guidance and ensuring optimal product use.
- Conduct proactive outreach to increase solution usage and identify cross-sell and upsell opportunities.
- Work closely with CSM Generalists, Sales, and Product teams to coordinate support and resolve complex issues.
- Serve as a liaison between clients and product teams to communicate feedback and requirements.
- Gather and interpret customer usage data to inform product development and identify paths for improved adoption.
- Create and present value-driven strategies and materials to help clients maximize the benefits of Amadeus solutions.
What We're Looking For
- Bachelor’s degree in a related field or equivalent work experience.
- 3+ years of experience in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or SaaS solutions for hotels.
- Prior experience managing and optimizing a portfolio of customers and achieving financial goals.
- Advanced knowledge of Amadeus products and the hotel industry.
- Proficiency with MS PowerPoint, Word, Excel, and Outlook.
- Proficiency in English.
- Detail-oriented, self-motivated, and able to complete multiple tasks concurrently under pressure.
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent planning, presentation, sales, and business acumen.
- Effective communication skills across all levels and departments.
Nice to Have
- Knowledge of Salesforce.com.
- Spanish spoken and written language.
- Revenue Management skills.
- Project management experience.
Technical Stack
- MS PowerPoint, MS Word, MS Excel, MS Outlook
- Salesforce.com
Team & Environment
You will work closely with CSM Generalists, Sales, and Product teams to deliver a seamless customer experience.
Benefits & Compensation
- Attractive remuneration packages covering salary, bonus, equity, and benefits.
- Flexible working model.
- On-the-job training and formal learning activities.
- A supportive environment fostering a fulfilling career and personal life.
Work Mode
This position operates on a hybrid work model.
Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected status unrelated to performance of work involved.
