Reporting to the Manager, Customer Success, the Customer Success Manager - Intelligence at Triumph is responsible for ensuring customers achieve meaningful outcomes through our data tools and platforms. You will guide new customers through onboarding, support ongoing engagement, and help interpret analytics to drive business decisions.

What You'll Do

Guide new customers through onboarding, ensuring a smooth transition and early adoption of Triumph’s data tools.
Conduct regular check-ins and business reviews to assess progress and reinforce value.
Help customers interpret dashboards, reports, and analytics to inform decisions and optimize performance.
Monitor customer engagement and product usage, proactively addressing risks and surfacing opportunities for deeper adoption.
Build consultative relationships by understanding customer goals and aligning Triumph’s solutions to meet their needs.
Support account retention by delivering consistent value and helping customers achieve their desired outcomes.
Identify opportunities for upselling and cross-selling data products or services.
Collaborate with Product, Data Science, and Engineering teams to advocate for customer needs and influence roadmap priorities.
Maintain accurate records of customer interactions, feedback, and usage trends using CRM and analytics tools.
Contribute to customer success initiatives, including case studies, feedback loops, and product testing.
Serve as a trusted advisor on technical product integrations, collaborating with customer stakeholders to ensure seamless implementation within their existing systems.
Apply technical expertise to troubleshoot integration challenges and translate complex technical concepts into clear guidance for customers.

What We're Looking For

Bachelor’s degree in Business, Operations, Supply Chain Management or a related field.
2–4 years of experience in Customer Success, Account Management, Freight Brokerage or a related client-facing role.
Experience working with data platforms, analytics tools, or SaaS products.
Familiarity with CRM systems (e.g., Salesforce) and customer engagement metrics.
Strong communication, problem-solving, and collaboration skills.

Nice to Have

Successful experience working with freight brokers.
Experience working with cross-functional teams to deliver customer outcomes.
Ability to analyze customer data and translate insights into actionable strategies.
Project management or client onboarding experience is a plus.

Technical Stack

CRM systems (e.g., Salesforce)
Analytics tools
Data platforms

Team & Environment

You will report to the Manager, Customer Success. Triumph fosters a collaborative, high-performance, people-first culture that values autonomy, accountability, and continuous learning.

Benefits & Compensation

Medical, Dental, and Vision coverage
Paid Time Off
401k
Salary range: $67,978.00 - $98,569.00

Work Mode

This role has a hybrid work arrangement and is based in Dallas, TX. Remote work is also open to candidates across the U.S., excluding Alaska (AK), Delaware (DE), Idaho (ID), North Dakota (ND), Rhode Island (RI), Vermont (VT), and Wyoming (WY).

Triumph is an equal opportunity employer.