Amadeus is hiring a Customer Success Expert to serve as the primary product authority and strategic advisor for assigned accounts within Amadeus Hospitality solutions. You'll drive customer retention, product adoption, and revenue growth by providing consultative guidance and collaborating closely with clients and internal teams to ensure they achieve their business goals.
What You'll Do
- Manage assigned accounts by providing consultative guidance and ensuring optimal use of Amadeus products.
- Conduct proactive outreach initiatives to increase solution usage and identify cross-sell and upsell opportunities.
- Work closely with CSM Generalists, Sales, and Product teams to coordinate client support, resolve complex issues, and deliver a seamless customer experience.
- Serve as a liaison between clients and product teams to effectively communicate and address feedback and requirements.
- Gather and interpret customer usage data to inform product development, disseminate best practices, and proactively identify paths for improved product adoption.
- Create and present value-driven strategies and materials—including those related to revenue management, marketing, and product optimization—to help clients maximize the benefits of Amadeus solutions.
What We're Looking For
- Bachelor’s degree in a related business field or equivalent work experience.
- 3+ years of experience in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or providing services and solutions to hotels via a SaaS company.
- Prior experience managing and optimizing a portfolio of customers.
- Demonstrated experience managing a portfolio of accounts and achieving financial goals.
- Good knowledge and understanding of Amadeus products and the hotel industry.
- Proficiency with MS PowerPoint, Word, Excel, and Outlook.
- Proficiency in English.
- Ability to complete multiple tasks concurrently and deliver results under pressure.
- Detail-oriented with a bias toward action.
- Experience achieving client objectives and company financial objectives through understanding client needs and influencing internal product and operations teams.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Strong business and people skills, including planning, presentation, sales, and business acumen.
- Effective communication skills; able to interface with all levels and departments on a formal, informal, written, and verbal basis.
- Self-motivated, goal-oriented, and able to work in a team environment.
Nice to Have
- Knowledge of Salesforce.com preferred.
- Spanish spoken and written language strongly preferred.
- Revenue Management skills are a plus.
- Project management experience preferred.
Technical Stack
- MS PowerPoint
- MS Word
- MS Excel
- MS Outlook
- Salesforce.com
Team & Environment
Works closely with CSM Generalists, Sales, and Product teams.
Benefits & Compensation
- A complete rewards offer covering salary, bonus, equity, and benefits.
- A flexible working model.
- Great opportunities to learn through on-the-job training, formal learning activities, and day-to-day interactions.
- A caring environment nurturing both a fulfilling career and personal and family life.
Work Mode
This is a global role.
Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.
