Moody's is hiring a Customer Success Management Associate to support strategic client relationships and ensure enterprise clients derive maximum value from Moody's solutions. In this role, you will be instrumental in delivering exceptional service on complex client projects, acting as an advisor, and leveraging data to drive successful outcomes.
What You'll Do
- Deliver exceptional service on complex client projects and strategic engagements to maximize client value.
- Use product knowledge to design solutions tailored to client business needs.
- Act as an advisor to clients to help them achieve short- and long-term business objectives.
- Leverage quantitative and qualitative data to drive successful client outcomes.
- Partner with sales to influence effective measures that protect client revenue.
- Identify expansion opportunities by deeply understanding client operations and connecting Moody's solutions to their goals.
- Lead change management activities for updated product and model releases.
- Communicate for action by persuading clients and internal stakeholders to drive needed change.
- Deliver product and workflow walkthroughs and provide training on core Moody's offerings for the North America Primary Market.
- Support Event Response outreach and partner with clients to optimize related processes.
- Represent Moody's at external events, client engagements, and conferences.
What We're Looking For
- Bachelor’s degree in any discipline with a strong academic track record.
- Exceptional written and verbal communication skills with the ability to translate complex and technical concepts to broad audiences.
- Strong presentation, networking, and influencing capabilities.
- Proven ability to onboard, support, and excite customers to drive high satisfaction, advocacy, and loyalty.
- Strong project management skills with the ability to manage multiple initiatives under pressure.
- Ability to coordinate across diverse internal teams, working effectively both independently and collaboratively.
- Solid organizational skills with a proactive, results-oriented approach.
- Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency.
Team & Environment
You will join the Client Development team within the North American Primary Market Segment.
Benefits & Compensation
- Compensation range: $67,800 - $95,000.
- Medical, dental, and vision insurance.
- Parental leave.
- Paid time off.
- 401(k) plan with employee and company contribution opportunities.
- Life, disability, and accident insurance.
- Discounted employee stock purchase plan.
- Tuition reimbursement.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.
