Visit.org is hiring a Customer Success Manager to be the main point of contact and strategic owner for a portfolio of corporate partners. In this role, you will be responsible for driving service utilization, maximizing participation, and ensuring the delivery of high-quality social impact experiences. You will act as a trusted advisor to clients, directly supporting partnership renewals and growth.
What You'll Do
- Strategically manage and nurture accounts to drive growth and increase service utilization.
- Develop tailored account plans to ensure client goals and ROI metrics are achieved.
- Support and/or lead planning and execution of offsite meetings with clients to deepen relationships.
- Actively support the Sales team with client renewals and negotiations to ensure high retention rates.
- Build and maintain strong, executive-level relationships, becoming a trusted advisor.
- Deliver customized consultations and presentations demonstrating the value of Visit.org's offerings.
- Proactively identify and resolve issues to ensure high client satisfaction and service delivery.
- Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to communicate client needs.
- Champion client needs internally to ensure deliverables are met with excellence.
- Contribute to development of best practices and strategic initiatives for the Customer Success team.
What We're Looking For
- 2+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing role.
- Experience working in a fast-paced startup environment, particularly enterprise SaaS.
- Fluency in demonstrating value through customer stories, data, and unique insights.
- Strong organizational skills and ability to create structure in ambiguous situations.
- Detail-oriented while maintaining ability to drive towards overarching goals.
- Ability to learn quickly and grasp different processes and/or systems.
- Excellent written, verbal, and presentation communication and interpersonal skills.
- A team player who can foster relationships and communicate effectively across departments.
- Competence using sales management and internal communication tools, including Salesforce, Gong, Slack, Monday.com.
- A true desire to satisfy the needs of our clients.
- Passion for our mission and desire to make an impact in the world through technology.
Technical Stack
- Salesforce
- Gong
- Slack
- Monday.com
Team & Environment
You will collaborate closely with cross-functional teams including Supply, Content, Sales, Marketing, Events, and Product.
Benefits & Compensation
- Competitive salary
- Mission-aligned company events/volunteering
- Inclusive, exciting start-up culture
- Accelerated career & personal growth
- Culture Club
Work Mode
This position is local-country, based in Mexico.
Visit.org is an equal opportunity employer.
