At The Flex, we're building the future of living. As a Customer Success Executive, you'll be the human backbone of our increasingly automated ecosystem—the expert who ensures that both guests and landlords experience the magic of a seamless rental journey. This is a hands-on, people-centric role for someone empathetic, tech-savvy, and energized by delivering exceptional service.
What You'll Do
- Serve as the primary point of contact for guests and landlords via chat, email, and phone, delivering fast and effective assistance.
- Guide new landlords and partners through our PMS platform to unlock its full capabilities.
- Troubleshoot operational and technical issues, escalating when needed to ensure uninterrupted workflows.
- Track satisfaction metrics, gather feedback, and identify trends to improve our service and product.
- Work closely with Operations, Product, and Tech to refine processes and elevate the customer journey.
- Spot opportunities to enhance guest experiences and strengthen long-term landlord relationships.
What We're Looking For
- Exceptional written and verbal communication skills.
- Experience in customer success, hospitality, or property management.
- Confidence using CRM systems, PMS tools, and digital support platforms.
- Strong problem-solving, time management, and organizational skills.
- High emotional intelligence: empathy, patience, and composure under pressure.
- Fluency in English.
Nice to Have
- French or other languages are a strong plus.
Technical Stack
- CRM systems
- PMS tools
- Digital support platforms
Team & Environment
You will work closely with Operations, Product, and Tech teams.
Benefits & Compensation
- Make an Impact – Join a company redefining how the world rents and lives.
- Global Exposure – Work with a high-performing international team across markets.
- Career Acceleration – Grow with us as The Flex expands worldwide.
- Performance Rewards – Competitive compensation with results-driven bonuses.
- Remote-First Culture – Work from anywhere; we measure outcomes, not hours.
Work Mode
This is a global, fully remote position.
