About the Role
The ideal candidate will act as a trusted advisor to healthcare organizations, driving product engagement and identifying opportunities to expand impact. This role blends relationship management, problem-solving, and healthcare industry insight to ensure clients achieve measurable outcomes.
Responsibilities
- Manage a portfolio of healthcare clients across the Mountain West region
- Serve as the primary point of contact for ongoing support and strategic planning
- Monitor client health metrics and intervene proactively to prevent churn
- Onboard new partners and ensure smooth implementation of services
- Collaborate with product and operations teams to relay client feedback
- Identify expansion opportunities within existing accounts
- Lead regular business reviews to assess goals and progress
- Troubleshoot challenges and coordinate timely resolutions
- Educate clients on best practices and new features
- Maintain accurate records of interactions and account plans
- Advocate for client needs internally
- Track adoption rates and usage patterns
- Support the development of client success playbooks
- Ensure compliance with healthcare industry standards in all communications
- Build trust through consistent, data-informed engagement
Nice to Have
- Master’s degree in healthcare administration, business, or related field
- Experience working with AI-driven healthcare solutions
- Existing network of healthcare providers in the Mountain West
- Track record of exceeding customer satisfaction targets
- Background in nursing, care coordination, or clinical operations
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Remote with regional travel required
Team
Part of the customer-facing success team supporting healthcare partners
Why This Role Matters
Healthcare organizations face increasing pressure to deliver quality care efficiently. This role directly supports those efforts by ensuring technology is used effectively, improving outcomes and reducing burden on providers.
Growth Opportunities
High-performing individuals will have pathways to lead teams, shape strategy, or specialize in key clinical domains.
