At NEC Software Solutions (NECSWS), we’re looking for a Customer Success Executive. You will be the primary point of contact for a dedicated portfolio of customers, building strong, trusted relationships that drive engagement, satisfaction, and retention. Your role is to ensure customers get the most from the Platform and our services, collaborating across all teams to deliver a seamless, end-to-end customer journey.
What You'll Do
- Lead new customers through the onboarding process, ensuring a smooth transition and successful implementation.
- Build and nurture strong relationships, understanding business needs and aligning our solutions to achieve objectives.
- Handle client queries, concerns, and escalations with professionalism and speed.
- Deliver timely, empathetic, and solution-oriented support, collaborating closely with Customer Operations.
- Proactively manage customer needs, resolving issues with care to contribute to satisfaction and retention.
- Conduct training sessions, webinars, and workshops to educate customers on product features and best practices.
- Collect and relay customer feedback to identify trends and advocate for product enhancements.
- Monitor customer accounts, track key metrics, and identify opportunities for upselling and cross-selling.
- Be an active member of the Customer-facing team, collaborating internally for a seamless customer experience.
- Maintain accurate records of client interactions and activity in the CRM system.
What We're Looking For
- Previous experience in customer success, account management, client servicing, or a related field.
- Exceptional communication and interpersonal skills, with a knack for building rapport.
- A customer-first mindset with a passion for delivering exceptional service.
- Ability to manage multiple clients and projects simultaneously.
- Proven analytical and problem-solving skills to understand challenges and propose effective solutions.
- Technical, detail-oriented, and comfortable handling data.
- High-level problem solving, organisational and analytical skills.
- Self-directed, able to multitask with exceptional organisational skills in a fast-paced environment.
Benefits & Compensation
- Private Medical Cover funded by NEC for Employees (with the option to add family members).
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC (option to increase).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
- A fantastic selection of flexible benefits to suit your individual needs.
- Employee assistance programme.
- All colleagues get free access to LinkedIn Learning.
Work Mode
This role is based in the UK.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
