About the Role
The individual in this position will serve as a technical liaison between the company and its clients, ensuring smooth onboarding, resolving technical challenges, and supporting long-term client success with the platform.
Responsibilities
- Provide technical guidance during client onboarding and integration phases
- Diagnose and resolve software issues in collaboration with internal teams
- Support clients through configuration, testing, and deployment processes
- Document technical workflows and client-specific implementations
- Respond to support tickets with clear, actionable solutions
- Collaborate with product teams to relay client feedback and feature requests
- Assist in writing and maintaining technical documentation
- Monitor client systems for performance and stability
- Conduct training sessions for new and existing clients
- Track and report on client health metrics and usage patterns
- Escalate complex technical problems when necessary
- Work with cross-functional teams to ensure timely resolution of client issues
- Participate in post-implementation reviews and optimization discussions
- Identify opportunities to improve client outcomes through product features
- Maintain up-to-date knowledge of platform updates and technical changes
- Support data migration and validation efforts for new clients
- Troubleshoot API integrations and data exchange issues
- Assist in developing client-specific solutions within platform constraints
- Ensure compliance with security and data handling standards
- Coordinate with engineering teams during incident response
- Help refine support processes based on recurring client needs
- Contribute to client retention by delivering consistent technical support
- Facilitate communication between technical and non-technical stakeholders
- Assist in on-call rotations for urgent client issues
- Promote best practices in system configuration and usage
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility for remote and in-office work
Team
Collaborative team environment focused on client support and technical problem-solving
Why This Role Matters
- Clients rely on timely and accurate technical support to maintain operations.
- This role directly impacts client satisfaction and long-term retention.
- Engineers in this position help shape product improvements through real-world feedback.
Growth Opportunities
- Opportunities exist to move into specialized technical or leadership roles.
- Exposure to product development and client strategy enhances career development.
- Continuous learning is supported through training and mentorship.
Available for qualified candidates
