Requirements
- 3-5 years of prior experience in a field services role (Professional Services, Technical Support, Solutions Engineer, etc.)
- You understand that customers are one of business’ most important assets and you take that seriously. With more than 10,000 customers around the globe entrusting Conga with their business we make a commitment to their success and would love to hear how you will too!
- You have a point of view and you’re completely comfortable defending it to any person or group, regardless of level or status. It’s a confidence that comes from experience. And that’s not to say you aren’t open to different views; but, when you feel strongly about a particular matter, you don’t give up easily. You’re at ease with lively debate, in fact, you welcome it. Your points are clear and concise. And you’re equally as respected for your knowledge and expertise as for your style and approach.
- You work effectively with Customer Success Managers, Business Stakeholders, Product Managers and Account Executives to demo products and draft recommendations that will improve the workflows and business processes of both our internal teams and our customers. You have a collaborative cross functional approach to optimizing awesome software. You are comfortable working with teams and collaborating on best practices across multiple departments. You constantly seek opinions and solicit feedback to create the best work possible. You don’t know any other way. It’s a team effort and you completely appreciate that.
- You’re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connection with our clients and allows you to accurately collect the right information so you can resolve issues in the most expedient way
Nice to Have
- understanding Revenue Lifecycle Management software (CPQ & CLM) and/or the Salesforce platform would allow you to hit the ground running.
Work Arrangement
Hybrid
