Responsibilities
- Own the technical post-sales relationship for a portfolio of VulnCheck customers, serving as their primary point of contact for implementation and ongoing technical guidance.
- Lead customer onboarding, deployment, and adoption of VulnCheck solutions, ensuring successful integration into existing security tools, platforms, and workflows.
- Provide hands-on technical consulting to help customers operationalize VulnCheck data within SIEMs, TIPs, SOAR platforms, data lakes, and internal tooling.
- Design, build, and troubleshoot custom workflows, scripts, and integrations, leveraging VulnCheck APIs, SDKs, and datasets.
- Diagnose and resolve technical issues related to APIs, data fidelity, performance, and integration architecture.
- Deliver technical enablement through training sessions, architecture reviews, best-practice guidance, and ongoing optimization recommendations.
- Act as a customer advocate internally, collecting feedback, identifying product gaps, and collaborating with Product and Engineering teams to influence roadmap priorities.
- Support renewal and expansion efforts by ensuring customers achieve measurable value and maturity with VulnCheck over time.
- Accelerate customer time-to-value through structured onboarding and guided implementation.
- Help customers operationalize exploit and vulnerability intelligence across vulnerability management, SOC, threat intelligence, and IR workflows.
- Provide proactive technical guidance to optimize architectures, improve performance, and expand use cases.
- Partner with internal Account Teams, Product, and Engineering teams to ensure a seamless customer lifecycle.
- Enable customers to become self-sufficient power users of VulnCheck technology
Requirements
- 3+ years of experience in a customer-facing technical role within cybersecurity (e.g., Technical Account Manager, Customer Success Engineer, Post-Sales Engineer, or similar), including demonstrated experience supporting public sector and/or government entities and navigating their procurement, compliance, and operational requirements.
- Deep understanding of the cybersecurity product landscape, with a strong focus on Vulnerability Management and Threat Intelligence.
- Strong working knowledge of incident response, SOC operations, and vulnerability management workflows, and how vulnerability intelligence supports each function.
- Proven ability to develop and maintain scripts in Python.
- Hands-on experience working with REST APIs and JSON-based data models.
- Experience building or rapidly learning integrations and workflows in platforms such as SIEM, SOAR, TIP or similar security tooling.
- Demonstrated experience providing technical mentorship, enablement, or customer guidance
Nice to Have
- Familiarity with the Go programming language is a plus.
Benefits
- Competitive salary with employee equity program
- Health, dental, and vision coverage
- Unlimited PTO
- Pension Contribution
- Remote friendly environment with flexibility
- Expense reimbursement for home internet and phone
- Ongoing professional development, coaching, and learning resources
- Opportunities for career advancement within a fast-growing team
Additional Information
- This position may involve access to technology subject to U.S. export control regulations. Employment is contingent upon the company's ability to authorize access under applicable export control, sanctions, and any other applicable legal or contractual requirements. The company does not guarantee and is under no obligation to seek such authorization if it would be necessary.
