About the Role
This role focuses on helping customers achieve their goals by leveraging technical expertise to guide onboarding, resolve issues, and maximize product value through continuous engagement.
Responsibilities
- Collide customer goals with platform capabilities to drive adoption
- Diagnose technical issues and guide clients toward effective solutions
- Deliver onboarding sessions tailored to client needs
- Monitor customer health metrics and usage patterns
- Escalate product issues to engineering teams with detailed reports
- Create technical documentation and best practice guides
- Advise on search relevance tuning and data modeling
- Conduct regular check-ins to assess satisfaction and progress
- Identify expansion opportunities through usage analysis
- Coordinate with sales and product teams on client feedback
- Support integration efforts with client technology stacks
- Provide input for product improvements based on client needs
- Respond to technical inquiries via email and video calls
- Track customer interactions in CRM systems
- Maintain up-to-date knowledge of platform updates
- Assist in debugging API and frontend implementation issues
- Guide clients on performance optimization strategies
- Deliver training workshops for technical teams
- Review configurations for scalability and reliability
- Promote feature adoption through targeted outreach
Nice to Have
- Hands-on coding experience in modern web frameworks
- Exposure to cloud infrastructure platforms
- Prior work in developer advocacy or support
- Knowledge of full-text search engines
- Experience with analytics and data visualization
- Familiarity with CI/CD pipelines
- Understanding of security best practices
- Background in agile development environments
Compensation
Competitive salary with benefits
Work Arrangement
Remote with flexible hours
Team
Collaborative technical team supporting enterprise clients
What You’ll Do
- Partner with enterprise teams to ensure platform success
- Act as a technical point of contact during critical phases
- Use data to anticipate challenges and recommend actions
- Help customers get the most out of search and discovery features
- Turn technical feedback into actionable insights
What We’re Looking For
- A self-starter who thrives in fast-paced environments
- Someone who values precision and clarity in communication
- A teammate who enjoys solving real-world technical problems
- A professional committed to long-term customer outcomes
- An individual passionate about developer tools and APIs
Available for qualified candidates
