Practicebetter is hiring a Customer Success Engineer to join our Enterprise team. In this role, you will provide post-sales technical leadership for our client base, taking ownership of technical issues and guiding customers through platform adoption.

What You'll Do

Provide advice and guidance as a subject matter expert to ensure successful ongoing usage and adoption of our platform.
Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps.
Guide customers through the various stages of adoption with our platform.
Work directly with our internal Product Management, Engineering, Sales and Marketing teams.
Travel to customer locations for less than 10% of your time.

What We're Looking For

A B.S. in Computer Science or equivalent educational experience.
5+ years of customer-facing experience in a post-sales engineer role for a networking company, software vendor, or as a network engineer for a large enterprise, service provider, or governmental agency.
Strong understanding of Networking and Security fundamentals.
Experience working with multiple network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks).
Strong verbal and written communication skills, with a focus on needs analysis and business justification; superior presentation skills.
Excellent analytical and problem-solving skills, with the ability to provide quick resolution.
Demonstrated success in thinking strategically, executing tactically, and providing high levels of customer satisfaction in a fast-paced environment.

Nice to Have

One or more of the following certifications: CCIE, JNCIE, or VCDX.
Experience working for a startup company.
Working knowledge of API-driven workflows and scripting languages.

Technical Stack

Python
bash
jq
graphql

Team & Environment

You will be part of the Enterprise team at Practicebetter, a company with a people-centric, innovative culture focused on shaping the future of network reliability, security, and AI-ready operations.