Responsibilities
- Delivering seamless, bi-directional data synchronization across marketplace, ecommerce, ERP, and other enterprise systems, ensuring accuracy, consistency, and low-latency data flow.
- Partnering closely with cross-functional stakeholders—including Product, Inventory, Operations, and external partners—to understand business needs, translate them into technical requirements, and drive aligned outcomes.
- Architecting and evolving enterprise-grade systems that remain intuitive for developers, easy to iterate on, and capable of supporting rapid product growth.
- Contributing to and accelerating the broader Merchant team roadmap, providing technical insight, proactive problem-solving, and hands-on implementation support.
- Leveling up the Seller Engineering organization’s internal tooling customer support tooling, ensuring the entire organization is well equipped to solve customer facing problems at scale.
- Work with the Customer Experience and Business Development teams to build world class SOPs for supporting our largest sellers.
Requirements
- Bachelor’s Degree in Computer Science or related field or equivalent work experience.
- Experience building bespoke solutions on top of an existing internal framework.
- Ability to work across the stack (backend and frontend).
- Excellent product instincts.
- Ability to work with customers directly, both satiating customer expectations as well and ensuring internal company strategic standards and goals are met.
- Strong written and oral communication skills.
- Strong presentation skills and ability to articulate customer needs to engineering product teams.
- Ability to take ownership of an ambiguous area and define and then drive impact.
- Ability to flexibly work across multiple workstreams, thriving in a fast-paced environment.
- Ability to understand complex customer success workflows and envision and build tooling to better support our bespoke system.
Nice to Have
- Experience in Shopify, Channel Advisor, Magento, and other ecommerce SaaS products a plus.
Benefits
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave - 16 weeks of paid parental leave + one month gradual return to work
Additional Information
- All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
- company leave allowances run concurrently with country leave requirements which take precedence.
